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Interlibrary Loan (ILL) and Resource Sharing (RS) at Old Westbury

Interlibrary Loan (ILL) is a free service that allows Old Westbury students, staff, and faculty to request articles, books, and other material from other libraries.

Statuses Found on your ILLiad Account

  • Awaiting Copyright Clearance: The requested article has to be reviewed for copyright.
  • Awaiting Staff ISSN Identification: The ILL Staff needs to process the request before it can be sent to a lending library.
  • Canceled by Customer: The request was canceled by the patron.
  • Canceled by ILL Staff: ILL staff canceled the request. An email will be sent to the patron notifying them of the reason for the cancelation.
  • Delivered to Web: The requested material (article/book chapter) was delivered to the patron's ILLiad account. The item can be found in the Electronically Delivered Articles section.  Articles/Book chapters are held for 30 days, please save the item if you wish to keep it longer than 30 days.
  • Denied Renewal Processing: The lending library will not allow the item to be renewed. The customer must return the item as soon as possible.
  • Item Checked In: The requested item has been returned to the circulation desk and checked in, to be returned to the lending library.
  • Item Checked Out to Customer: The requested item has been picked up by the patron.
  • Item Recalled: The lending library recalled the material and the patron must return the item as soon as possible.
  • Item Returned: The requested item has been sent back to the lending library.
  • Request Finished: The request was completed and the item returned to the lender.
  • Request in Processing: ILL staff are processing the request.
  • Request Sent: The request has been sent to lenders. We are waiting for a response from the lending libraries.
  • Submitted by Customer: A patron submitted a request and it is awaiting processing by ILL staff.

If you have any questions about your ILL request on your account, please contact the

SUNY Old Westbury Library, Old Westbury, NY 11658
Call us: (516) 876-3150 or Text us: (516) 279-5084